Terms of service

Last updated: August 2026

Estimates and pricing

Every job is quoted before work begins. The quoted price is the price you pay unless you approve additional work. Diagnostic fees, when charged, are stated up front and credited toward repairs we perform on the same visit unless noted otherwise.

Scheduling and cancellations

We confirm an arrival window by text. Please provide at least two hours' notice to cancel or reschedule. Repeated no-shows may require a deposit for future bookings.

Work location

You are responsible for providing a safe, legal, reasonably level location where we have permission to work. We may decline or reschedule a job where the location is unsafe or where property rules prohibit vehicle repair.

Parts

We install new parts from reputable suppliers unless you request otherwise. Customer-supplied parts may be installed at our discretion and carry no parts warranty from us. Replaced parts are shown to you and returned on request.

Warranty

Repairs we perform are covered by a labor warranty; parts carry the manufacturer's warranty. Warranty details for your specific repair are on your invoice. The warranty does not cover unrelated failures, wear items, damage from continued driving after we advise against it, or work performed by others.

Limits of mobile service

Some repairs cannot be safely completed outside a shop. When that's the case we will tell you, and we are not liable for conditions we identify but are not hired to repair.

Payment

Payment is due on completion. We accept cash, cards, and common digital payment methods. Fleet accounts may be invoiced by prior arrangement.

Contact

Wrench Rescue Mobile Mechanic · Statesville, NC · 704-495-7855 · jared@wrench-rescue.com